Genesys Cloud Archive - September 2025
List of the Genesys Cloud release notes published in September 2025.
September 1, 2025
Compromiso con el cliente
- Messages and Media columns in Analytics Performance views
Datos, análisis e informes
- Category aggregate data in analytics metrics
- Trigger process automation based on topics, sentiment, or empathy
Productividad de los empleados
- Links to Genesys Cloud group chat room video sessions
Compromiso de los trabajadores
- Configure GCBA with Microsoft Edge native messaging
Depreciaciones
- Deprecation: agent assistance
