Genesys Cloud
Topic Miner improvements: greater control and cleaner results
| Anunciado el | Fecha efectiva | Idea |
|---|---|---|
| 2025-06-30 | - | Enlace |
In a future release, Genesys Cloud will introduce new features in the topic miner that allow users to ignore unwanted topics and phrases, making mining results more relevant and easier to manage. These changes help reduce repetition and streamline mining workflows.
¿Qué hay de nuevo?
- Ignore existing topics and phrases: Users can exclude topics or phrases already configured in speech and text analytics from appearing in new mining results.
- Listas personalizadas de frases ignoradas: Los analistas pueden crear y gestionar listas personalizadas de frases para excluirlas durante la extracción de temas.
- Ignorar temas completos: Los temas sugeridos completos y sus frases relacionadas pueden añadirse a una lista de ignorados con un solo clic.
- Access control: New permissions let organizations manage who can view or update the ignore lists.
- Mejoras en la interfaz de usuario: Un texto de ayuda más claro, indicadores de minería y contenido oculto ignorado simplifican la experiencia de minería.
- List limits: To ensure performance, ignore lists support up to 1,500 phrases per dialect.
¿Por qué es importante?
These updates make it easier for analysts and supervisors to focus on finding new, meaningful insights without distraction by irrelevant or repetitive topics. By removing interference from the mining process, teams spend less time filtering results and more time analyzing what matters.Qué esperar
Upon release, users will see the new options and updated interface in Topic Miner. Administrators should review permissions for managing ignore lists. No other action is required now.Antes y después de los cambios en la interfaz de usuario
Haga clic en la imagen para ampliarla.Antes Después 
Haga clic en la imagen para ampliarla.Antes Después 
A new Ignored Phrases tab was added to the UI. Users can manage the Ignored Phrases and Ignored Topic Themes from the Topic Miner Admin page.Haga clic en la imagen para ampliarla.
A new Ignored Topics tab was added to the UI. Users can manage the Ignored Phrases and Ignored Topic Themes from the Topic Miner Admin page.Haga clic en la imagen para ampliarla.
